Privacy Policy
How we collect, use and protect your information.
Last updated 13 September 2026
Omnia is a marketplace that connects customers with local service providers. This policy explains what we collect when you use the Omnia mobile app, why we collect it, and the choices you have.
Who we are
The Omnia website and the Omnia Omni app are operated by Omnia Services, LLC ("Omnia", "we", "us").
Omnia Services, LLC
Statham, GA, United States
Email: support@omniasvr.com
Phone: +1 (678) 756-1759
Information we collect
| Data | Why we collect it |
|---|---|
| Name, email address, phone number | To create and secure your account, and to identify you to a provider you have booked |
| Service address | To tell a provider where to carry out an on-site booking |
| Approximate or precise location | To show providers near you and estimate distance. Collected only while you use the app, and only if you grant permission |
| Photos you choose to upload | To set your profile picture or attach images to a booking |
| Messages you send to providers | To deliver in-app chat between you and the provider |
| Booking and payment history | To show your bookings and to support refunds and disputes |
| Device push token | To send booking confirmations and reminders |
Payment information
Card details are entered into and handled by Stripe, our payment processor. Omnia never receives or stores your full card number. We retain only a payment reference, the amount, and the status of each transaction.
How we use your information
- To operate the service: creating bookings, connecting you with providers, taking payment and issuing payouts
- To notify you about the status of a booking
- To provide customer support and resolve disputes
- To detect and prevent fraud and abuse
- To meet legal, tax and accounting obligations
We do not sell your personal information. We do not use it for advertising, and we do not track you across other companies' apps or websites.
Who we share it with
- The provider you book receives your name, contact details, service address and any notes you add, so they can carry out the job
- Stripe for payment processing and provider payouts
- Google Firebase for authentication, database, and push notification delivery
- Authorities, only where we are legally required to disclose
Sign-in providers
You can sign in with an email and password, with Google, or with Apple. If you use Sign in with Apple and choose to hide your email address, Apple gives us a private relay address instead, and we use that relay address in place of your real one.
Retention
We keep your account data while your account is active. Booking and payment records are kept for as long as tax and accounting law requires, typically seven years, even after an account is closed.
Your rights
You may request a copy of your data, ask us to correct it, or ask us to delete your account and associated personal data. Write to the address below and we will respond within 30 days. You can revoke location, photo and notification permissions at any time in your device settings.
Account deletion
You can delete your account in the app under Profile, or by emailing support@omniasvr.com from the address registered to the account. See Delete your account. Records we are legally required to retain are described under Retention above.
Children
Omnia is not directed at children under 13, and we do not knowingly collect their personal information. If you believe a child has given us data, contact us and we will remove it.
Changes
If we change this policy materially, we will update the date at the top of this page and, where the change is significant, notify you in the app.
Contact
Questions about this policy, or about your data: support@omniasvr.com