Terms of Service

Last updated 13 September 2026

These terms govern your use of the Omnia website at omniasvr.com, the Omnia Omni mobile app and the Omnia provider portal (together, "Omnia"). Omnia is operated by Omnia Services, LLC. By creating an account or using Omnia, you agree to these terms.

1. The Omnia marketplace

Omnia is a platform that connects customers with independent service providers. Services booked through Omnia are carried out by the provider you choose, who is responsible for delivering the service as described.

2. Your account

• You must provide accurate information and keep it up to date.
• Keep your sign-in details secure. You are responsible for activity on your account.
• You can delete your account at any time. See Delete your account.

3. Booking and payment

• The price of a service, and any platform service fee, is shown before you confirm a booking.
• Payments are processed by Stripe. Payment is taken when you confirm a booking and held until the job is marked complete, after which the provider is paid.

4. Cancellations and refunds

• Cancellation is free within the provider's cancellation window shown on the booking. After that, a fee may apply.
• Declined or cancelled paid bookings are refunded to the customer.
• If a provider does not turn up, or the work was not carried out as described, contact support@omniasvr.com with your booking number. We will investigate and refund where appropriate.

5. Reviews and conduct

Reviews must reflect a genuine experience. You may not use Omnia for fraud, harassment or unlawful activity. Omnia may remove content or suspend accounts that break these terms.

6. Terms for service providers

Provider obligations

Providers must supply accurate business information and valid documentation. Services must be delivered professionally and as described.

Fees

Providers pay a one-time $35 verification fee at sign-up, which covers the background check and review of their business and ID documents, and a monthly subscription plan to list services. Fees are shown before payment and are processed by Stripe.

Payments and commission

Payments are processed through Stripe. Omnia deducts the agreed commission from each completed booking before payout.

Cancellations and refunds

Declined or cancelled paid bookings are refunded to the customer. Repeated cancellations may lead to account suspension.

Account suspension

Omnia reserves the right to suspend accounts that violate these terms, receive repeated verified complaints, or engage in fraudulent activity.

7. Privacy

Our Privacy Policy explains how we collect and use personal information.

8. Changes to these terms

Omnia may update these terms at any time. We will update the date at the top of this page. Continued use of the platform constitutes acceptance of the updated terms.

9. Contact