Omnia Support

For customers

How do I book a service?

Search for the service you need or browse providers near you, open a service, pick a time from the provider's availability, confirm the address where the service should happen, and pay. You will get a notification when the booking is confirmed.

When am I charged?

Payment is taken when you confirm the booking and is held until the job is marked complete. The provider is paid out after completion.

How do I cancel or reschedule?

Open the booking under the Bookings tab. Cancellation is free within the provider's cancellation window, which is shown on the booking. After that, a fee may apply.

How do I get a refund?

If a provider does not turn up, or the work was not carried out as described, email us with your booking number and we will investigate and refund where appropriate. Paid bookings that a provider declines are refunded automatically.

How do I contact my provider?

Every confirmed booking has a chat thread. Open the booking and tap the message icon.

How do I delete my account?

In the app, go to Profile and tap Delete Account. You can also email us. See Delete your account for details.

For service providers

How do I become a provider?

Create an account on the Omnia provider portal. You will need your business details, a business registration document and a government ID. Omnia charges a one-time $35 verification fee to run your background check and review your documents. Once our team approves your account you can sign in, choose a plan and connect Stripe to receive payouts.

Where do I sign in?

Providers sign in at provider.omniasvr.com.

What does it cost?

A one-time $35 verification fee at sign-up, plus a monthly plan: Starter ($49.99, up to 2 services), Growth ($99.99, up to 5 services) or Elite ($199.99, up to 10 services). Omnia's commission is deducted from each completed booking before payout.

How long does approval take?

Our team usually reviews documents within 24 hours of your verification fee being paid.

When do I get paid?

After a booking is completed, your share is transferred to your connected Stripe account. New transfers take a few days to settle before you can withdraw them from the Earnings page.

Reporting a problem

To help us resolve an issue quickly, include your booking number, the date of the booking and the device you are using.

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